This Certificate II level program develops some of the most common and transferable skills and knowledge in order to prepare students for entry-level ICT support positions within small to medium-sized organisations. It can also lead to further study in general ICT pathways or in a particular IT specialisation.

The program composition can easily be customised to exclude and include certain units (permissible substitute electives) in order to create a particular flavour or specialisation the school and student cohort may require