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Home / Courses / Health Services / HLT23221 - Certificate II in Health Support Services

Certificate II in Health Support Services

This qualification is designed to prepare workers to provide support for the effective functioning of health services. Individuals at this level are typically required to complete tasks under supervision, which involve known schedules and techniques. Additionally, they may be responsible for completing routine and variable tasks in collaboration with others in a team environment. 

Workers with this qualification are expected to contribute to the provision of high-quality healthcare services, and are often employed in hospitals, medical clinics, and other healthcare settings. The tasks they complete may include maintaining patient records, using administration software and technology to process information, and applying infection control measures in daily work. 

The role of these workers is vital to the smooth operation of healthcare facilities, and their contributions help to ensure that patients receive the care and attention they need. As such, individuals in this field are expected to possess strong teamwork skills, excellent communication abilities, and a commitment to maintaining the highest standards of patient care.

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Learning Areas

  • Teamwork
  • Working with diverse others
  • Communication
  • Infection prevention and control
    policies and procedures
  • Problem solving
  • Workplace health and safety

Job Opportunities

  • Hospital Attendant
  • Patient Services Assistant
  • Ward Assistant
  • Hospital Orderly
  • Health Administrative Worker

The Health Services pathway

Students who complete one of our Health Services courses can progress to further VET studies, or seek entry into Higher Education.
Certificate II in Health Support Services
(2 years)
Certificate III in Allied Health Assistance  (2 years)
Certificate III in Health Services Assistance
(2 years)
Cert IV in Allied Health Assistance
Higher Education at

All our courses include:

State of the art online assessment portal (IVET Connect)
Teacher resources
RTO assessment materials
Scored assessment advice and practice exams
Learner resources for all students in electronic and hard copy
Lesson plans
One to one personalised service
Professional Development activities for teachers
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